Returns / Exchange !
At Velnexa.pk, customer satisfaction is important to us. Please read our Returns & Exchange Policy carefully before placing your order.
Eligibility for Returns & Exchanges
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Products can only be returned or exchanged if they are damaged, defective, or the wrong item was delivered.
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Requests must be made within 48 hours of receiving your order.
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The product must be unused, unopened, and in its original packaging with all accessories included.
Non-Returnable Items:
For hygiene, safety, and health reasons, we do not accept returns or exchanges on the following items once they have been opened or used:
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Intimate wellness products
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Personal care products
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Cosmetics and skincare items
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Supplements and health products
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Any product with broken or removed safety seals
Damaged or Incorrect Orders:
If you receive a damaged, defective, or incorrect product:
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Contact our customer support within 48 hours of delivery.
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Provide your order number along with clear photos of the product and packaging.
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Our team will review your request and arrange a replacement or refund if approved.
Exchange Process:
Once your exchange request is approved:
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The original product may be collected by our courier.
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The replacement item will be dispatched after the returned item is received and inspected (where applicable).
Refunds:
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Approved refunds are processed using the original payment method or via bank transfer, depending on the payment option used.
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Shipping charges are generally non-refundable unless the return is due to our error.
Order Cancellation:
Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will fall under this Returns & Exchange Policy.
Need Assistance?
If you have any questions regarding returns or exchanges, please contact our customer support team. We are always happy to help and will work to resolve your concern as quickly as possible.