Warranty & Services:

At Velnexa.pk, we are dedicated to providing genuine products, reliable service, and a seamless shopping experience. Our Warranty & Services Policy explains the support available for eligible products purchased through our website.

Product Warranty:

Warranty is available only on selected products that include a manufacturer's warranty.

The warranty period, where applicable, is mentioned on the product page or product packaging.

Warranty covers manufacturing defects only.

Damage caused by misuse, accidents, improper handling, unauthorized repairs, or normal wear and tear is not covered.

Products Not Covered by Warranty:

Unless specifically stated on the product page, warranty does not apply to:

Skincare and cosmetic products

Supplements and wellness products

Personal care items

Intimate wellness products

Disposable or consumable products

Warranty Claim Process

If your product is covered by warranty and develops a manufacturing defect:

Contact our customer support team with your order number.

Provide clear photos or videos showing the issue.

Our team will review your claim and verify the warranty eligibility.

If approved, the product will be repaired, replaced, or handled according to the manufacturer's warranty policy.

Our Services:

When you shop at Velnexa.pk, you can expect:

100% genuine and quality products

Secure online shopping experience

Fast delivery across Pakistan

Safe and convenient payment options

Responsive customer support

Discreet packaging for eligible products

Order tracking (where available)

Assistance with product information and after-sales support

Customer Support:

Our support team is available to assist you with:

Product recommendations

Order status and tracking

Warranty claims

Returns and exchanges

Payment-related questions

General shopping assistance

Our Commitment:

Customer satisfaction is our priority. We continuously strive to provide quality products, dependable service, secure shopping, and prompt support to ensure every customer enjoys a trusted and hassle-free experience with Velnexa.pk.